Privacy Policy

At Smile and Holiday Dental Clinic, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (the "Website") or interact with our services. By using the Website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, mailing address, and any other details you provide when contacting us, booking an appointment, or requesting information.
  • Health-Related Information: If you share medical or dental details (e.g., through inquiries, forms, or consultation requests), we treat this as sensitive data and handle it with the utmost care.
  • Usage Data: We collect information about how you interact with the Website, such as your IP address, browser type, pages visited, and time spent on the site, using cookies and similar technologies.
  • Communication Data: Any correspondence you send us via email, phone, WhatsApp, or the Website's contact forms.

2. How We Use Your Information

We use your information for the following purposes:

  • To respond to your inquiries and provide information about Smile and Holiday's dental services and health tourism packages.
  • To schedule appointments and facilitate dental treatments.
  • To coordinate travel, accommodation, and transfer arrangements as part of our dental tourism services.
  • To improve the Website's functionality and user experience.
  • To communicate with you, including sending updates, appointment reminders, or promotional materials (with your consent where required).
  • To comply with legal obligations or protect our rights.

3. Legal Basis for Processing

We process your personal data based on:

  • Your consent (e.g., when you submit a contact form or WhatsApp inquiry).
  • The necessity to fulfill a contract or provide requested services (e.g., scheduling dental appointments, arranging accommodations).
  • Our legitimate interests (e.g., improving our Website), provided these do not override your rights.
  • Compliance with legal obligations under applicable laws.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Third parties who assist us in operating the Website, processing payments, or providing dental and tourism services (e.g., IT support, hosting services, travel agencies, hotels), under strict confidentiality agreements.
  • Healthcare Partners: If necessary to coordinate your dental care, with your consent or as permitted by law.
  • Legal Authorities: When required to comply with applicable laws, regulations, or legal processes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze Website usage, and personalize content. You can manage your cookie preferences through your browser settings. Essential cookies required for the Website's operation do not require consent, but optional cookies (e.g., for analytics) will only be used with your approval.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is entirely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Ask us to update or correct inaccurate information.
  • Deletion: Request the removal of your data, subject to legal retention requirements.
  • Objection: Object to certain uses of your data (e.g., marketing).
  • Restriction: Limit how we process your data in specific cases.
  • Portability: Request your data in a transferable format.

To exercise these rights, please contact us at info@smileandholiday.com.

8. International Data Transfers

If you are an international patient, your data may be transferred to and processed in Turkey, where our dental clinic is located in Fethiye, Mugla. We ensure such transfers comply with applicable data protection laws, using safeguards like standard contractual clauses where necessary.

9. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example, dental treatment records may be kept for healthcare record-keeping purposes in accordance with Turkish medical regulations, while marketing data will be deleted if you withdraw consent.

10. Third-Party Links

Our Website may contain links to external sites, including travel partners, hotels, and tourism platforms. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

This Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that such data has been collected, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Website after such changes indicates your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

  • Email: info@smileandholiday.com
  • Phone: +90 252 612 88 44
  • Address: Tuzla Mahallesi, Mustafa Kemal Bulvari, No: 34, Fethiye / Mugla, Turkey

Thank you for trusting Smile and Holiday Dental Clinic with your information. We are dedicated to maintaining your privacy and providing exceptional dental care combined with an unforgettable holiday experience.